Customer Stories

Learn how social impact organizations are using Twilio to engage their community, donors, and staff.

Engage your community and constituents

Learn how organizations are increasing access to their support and services over digital channels

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City Harvest

Over text, a father reserves time to pick up food at his local pantry, saving time and guaranteeing that his family has access to nutritious food

.org Customer Story Card - Image Template

Cell-Ed

An immigrant to a new country learns to speak the national language over an SMS course, helping them get a new job

Be My Eyes

Pairing blind and low vision people with volunteers across 150 countries, one organization is helping restore independence one video call at a time

Benefits Data Trust

A student uses a chatbot to apply for financial aid, helping them more easily navigate complicated government forms

Democracy Works

Helping everyone make their voice heard, a voter outreach program reminds people to vote over SMS

Norwegian Refugee Council

In Ukraine, one charity is using its cloud support center to provide cash-based assistance to displaced people via WhatsApp and Viber.

United Way

A call that helped a senior citizen figure out where they could schedule their COVID-19 vaccine

World Central Kitchen

Using SMS, families schedule a time to pick up food when it's most convenient for them, skipping the long line at the pantry

Empower your staff and volunteers

Learn how organizations are meeting the rising demand for their support with efficient digital tools.

Age UK

An automated voice-powered service provides isolated older adults with companionship and care

American Red Cross

A text message alerts a local volunteer to a nearby emergency and mobilizes an on-the-ground support team as quickly as possible

Child Helpline International

A helpline volunteer responds to a message from a 16-year-old child who is asking how to avoid an unwanted marriage

Duke University

Through automated calling, clinicians continuously monitor clinical trial participants, increasing the likelihood of the individuals success

PATH

A text message prompts a local health worker to record information about preventative disease cases, so officials can respond to community spread

International Rescue Committee

Through WhatsApp, a family fleeing conflict requests legal aid and housing from a charity, taking the first steps to restore their lives

.org Customer Story Card - Image Template

National Alliance on Mental Illness

A call to a helpline that prevented a bad day from becoming a full mental health crisis

.org Customer Story Card - Image Template

University of Michigan Family Medicine

With an on-demand conference call system, medical staff from around the world reliably collaborate at a moment’s notice

Attract more donors and supporters

Learn how organizations are reaching their fundraising goals or creating more lifetime advocates.

DonorsChoose

A donor discovers over email a local teacher to support and buys the teacher's requested classroom supplies

Oregon Humane Society

An animal shelter can connect with donors about their latest pups, helping it raise essential funds to keep the doors open

Special Olympics

A volunteer organizer uses SMS to increase fundraising engagement and performance, motivating participants to raise record funds

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