Staff & Volunteers
Increase team efficiency and help more people
Coordinate activities with staff and volunteers on the communication channels they use every day.
Your team ultimately drives your impact.
Give staff and volunteers the tools they need to coordinate work on the fly, share updates on field activities, and communicate with people securely across channels from anywhere.
Meet the rising demand for your organization's services
Streamline team coordination
Dispatch volunteers, send automated updates to field staff, and gather info from team members in real-time using messaging, voice, and email.
Learn how American Red Cross activates volunteers using text
Give staff the tools to help effectively
Create custom communication tools that enable your team to provide personalized support and prioritize high-risk callers, whether your team is centralized or distributed.
Read how the Norwegian Refugee Council enables staff to help from anywhere
Analyze program and team impact
Track and report on program outcomes and team activities using built-in analytics, or customize a dashboard using drag-and-drop tools.
Learn how nonprofits are using contact centers to create custom reporting
Secure your internal data and systems
Protect access to sensitive data and systems using multifactor authentication and one-time passcodes via text and push alerts.
Learn how to secure digital interactions with two-factor authentication
“Twilio has allowed us to create an anonymous, confidential service for relatively low cost, especially compared to having a physical call center."
Build tools your team will love
Messaging
Talk with your team over text, and enable staff and volunteers to message community members safely using masked numbers.
Contact Center
Enable your distributed team to support people from home, the office, or anywhere in between with a cloud contact center you can customize for your specific program.
Account security
Keep systems secure and verify user identities using multi-factor authentication over push or text message.
Explore the possibilities
How Nonprofits Use Cloud Contact Centers
Learn how nonprofits use Twilio Flex to enable their teams to engage with people across communication channels, maintain context from multiple conversations, and customize program reporting all in one platform.
No engineers on staff? No problem.
Twilio.org integration partners are trained on how to support social impact organizations in designing, launching, and scaling digital projects using Twilio products.
