Jeff Lawson (he/him), CEO & Co-Founder, TwilioFor Twilio, what has always mattered is that as we build a generational company, we leave society better than we found it. This year, we’re celebrating a decade of Twilio.org leveraging our product, capital, and people to drive positive change in society.
Twilio's 3rd Annual Impact Report
Twilio 2022 Impact and DEI Report
Connecting our product, capital, and people to advance our environmental, social, and governance (ESG) work
2022 social impact highlights
559M
people reached worldwide by social impact organizations using Twilio products
$75M
provided in grants, donations, product credits, and discounts to social impact organizations
15,000+
social impact organizations using Twilio products
7,600+
hours volunteered by Twilio employees
Social impact spotlights
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Restoring choice and dignity in crisis
When war broke out in Ukraine in 2022, the Norwegian Refugee Council (NRC) and the International Federation of the Red Cross and Red Crescent Societies (IFRC) quickly took action, using Twilio technologies—including a Twilio-powered chatbot, SMS messaging, and WhatsApp systems—to help get cash into people’s hands fast, giving them the power to decide what they need to rebuild their lives.
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Removing digital barriers to community-oriented support
We launched the Digital Innovation Grant Initiative, providing flexible grant funding to 28 organizations prioritizing digital equity. One grantee, the Asylum Seeker Advocacy Project, is customizing digital communications for asylum seekers, providing them the information and support they need to find safety in the United States.
Helping low-income students succeed in school and beyond
To help increase access to opportunity, we’ve teamed with UPchieve, a leading edtech nonprofit providing free, online tutoring and college counseling to low-income high school students across the US. Twilions actively volunteer as academic coaches with UPchieve year-round. The platform also taps into the power of Twilio SendGrid to personalize interactions with volunteers, donors and students.
Our three social impact focus areas
Twilio.org, Twilio’s social impact team, helps communities around the globe resiliently recover from crises and achieve equitable long-term wellbeing. We invest our product, capital, and people to focus on three key areas where we believe we can make the most positive difference.
Supporting people displaced by humanitarian crises
When people are displaced, effective digital engagement is critical to delivering rapid, life-affirming resources. Twilio’s technology has a unique ability to support displaced people in rebuilding their lives with dignity by helping them access resources and services that are right for them when so little is in their control.
Advancing equitable long-term wellbeing
At Twilio, we believe every person should have the tools, resources, and opportunity to thrive—and the stability and support needed to overcome unexpected hardships. Social impact organizations are using Twilio technology to break down systemic barriers in healthcare, education, and financial services that prevent people from living to their full potential—connecting people with the help they need, when they need it.
Inspiring action on climate change
We are committed to building a more sustainable future. In addition to reducing our own impact on the environment, we are uniquely positioned to help people respond to, recover from, and mitigate climate-related events through our product, capital, and people.
We're proud to work with 15,000+ social impact organizations
Empowering employees to be changemakers
Twilio supports and empowers employees to give and volunteer with year-round virtual and in-person opportunities. In 2022, our employees dedicated more than 7,600 hours to help build equity and opportunity around the world. We also continued our efforts to have other companies join us in our WePledge 1% movement. To date, nearly 40 companies, including Zoom, Asana, Box, and Headspace have joined the WePledge Accelerator community.
“Twilions around the world came together in different ways to show support for Ukraine, and I felt inspired to get involved. I helped organize an event for Twilions in Estonia to make camouflage nets to support Ukraine’s front lines and organized multiple events at the local food bank to support Ukrainian refugees.” - Enelin Kavak (she/her), Software Engineer, Twilio
2022 diversity, equity, and inclusion (DEI) progress
96%
favorable survey score for anti-racism/anti-oppression/anti-bias workshops
140+
events and activities led by Twilio’s Employee Resource Groups
99%
average BetterUp coaching satisfaction score for Black and Latinx Twilions
102
leadership training opportunities for Twilions from underrepresented communities
Saran Sivashanmugam (he/him), Senior Director, Infrastructure Engineering, TwilioTo support my professional growth, Twilio coordinated my participation in McKinsey & Company’s Connected Leaders Academy. I gained insights and techniques on how to solve complex organizational and business challenges and develop effective strategies to address them in my work.
Our three DEI focus areas
At Twilio, we are committed to doing the long and difficult introspective work to better understand how we can build a more inclusive, representative workplace. That means taking a look at our organizational structures, policies, and practices to make sure we are giving all Twilions the opportunity to thrive in the workplace.
Leading through learning
Our journey to become a more inclusive and representative organization requires continuous learning in order to create lasting change. From the top down, Twilio leaders are asked to do the work to understand how to identify and root out bias in how we operate. We are committed to educating all employees on how they can help us build a Twilio where everyone has the ability to thrive.
Supporting our employee resource groups
Our nine Employee Resource Groups are an integral part of our DEI strategy, holding us accountable to our commitment to make Twilio a more inclusive and representative organization and challenging us to support the well-being and development of diverse communities across Twilio.
Reinforcing fair and equitable practices
In 2022, we continued the work to eliminate bias in our hiring decisions and to ensure we take the steps to have diverse representation of candidates at the onsite stage of the interview process. We also made sure that employees with the same job and location are paid fairly relative to one another, regardless of gender (globally) or race/ethnicity (US).
Using data to understand our global workforce
Data guides our strategy to ensure we are progressing towards long-lasting, systemic change. In the past, our employee demographic data was very US-centric, and self-identification of demographics in other countries was limited.
In 2022, we expanded selections globally for disability, race/ethnicity, and sexual orientation for all Twilions through our voluntary self-ID campaign. We now have a more complete picture of how our employees identify and how we can support them across all regions.
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Download the 2022 Impact and DEI Report
Check out this year and previous years' reports to learn more about how we're progressing on our environmental, social, and governance (ESG) goals.