Community & Constituents
Provide resources and support at any scale
Connect communities and constituents with the support they need over SMS, WhatsApp, voice, email, video, and more.
Maximize outreach with modern digital engagement tools.
Ensure you’re ready to help when people turn to your organization for support. Increase your capacity to serve using relevant communication channels, automated conversation routing, and self-service bots.
Deliver support efficiently
From text messages and video chats to emails and voice calls, digital communications are now central to how we live and work. At Twilio.org, the social impact division of Twilio, we've witnessed the incredible ways nonprofits use digital communications to engage their community and consitutents.
Our 20,000 social impact customers use Twilio's cloud contact centers, chatbots, voice, and messaging technology to create positive impact at scale.
Create meaningful community engagement
Connect through preferred channels
Enable people to access your services easily by communicating on the channels they use every day, like text messaging and phone calls.
Learn how Child Helpline International built a multichannel support line
Help with every call or text message
Deliver convenient support 24/7 with intelligent bots and automated phone systems, and escalate conversations to human support the moment that it’s needed.
Read how the International Rescue Committee provides help on demand
Deliver personalized experiences
Twilio integrates with your existing CRM and cloud services so your staff can communicate using relevant, real-time context each time.
Learn how Benefits Data Trust uses data science to improve agent support
Track and report program impact
Use built-in analytics and customizable dashboards to get insight into your program outcomes and team performance.
Learn how nonprofits are using contact centers to track real-time program outcomes
"We’ve saved over half a million hours people would have spent waiting to get emergency food assistance by moving our notification and reservation system to Twilio."
Reach the communities you serve using Twilio
Messaging
Message people on their preferred channels, including text, WhatsApp, and web chat, no matter where they are in the world.
Voice
Make phone calls globally, mask employee phone numbers, and use phone trees to automate routine tasks.
Contact Center
Provide help to people wherever they are, with an omnichannel cloud hotline that you customize for your exact needs.
The future of nonprofit program delivery
Learn how thousands of nonprofits use digital communciations to transform the way they deliver resources, connect with constituents, and accelerate their impact.
No engineers on staff? No problem.
Twilio.org integration partners are trained on how to support social impact organizations in designing, launching, and scaling digital projects using Twilio products.
