Twilio.org for Education
Build authentic connections with students on the channels they prefer
Engage across the stages of the student lifecycle to boost enrollment, increase graduation rates, and grow annual giving.
Transform your communication with students
To effectively engage today's digital-native students, higher education institutions must adopt technology-driven approaches that meet their expectations. Twilio's Student Engagement Platform lets you leverage digital channels, personalization, and AI to achieve your outcomes.
Recruitment & Admissions
Increase enrollment with behavioral nudges to drive compliance and individualized admissions counseling at scale.
Student Success
Improve graduation rates with omnichannel notifications to keep students informed, and AI‑powered interventions to support students at‑risk of attrition.
Alumni Advancement
Grow annual giving through a modernized phonathon program and intelligent giving campaigns.
Personalized Admissions Counseling with Flex
Twilio Flex enables schools to provide personalized support to prospective students with a recruiting engagement center.
Admissions counselors can see relevant data from multiple systems like their recruiting CRM and Student Information System (SIS) in a single screen. This context allows counselors to personalize how they support students through crucial steps like securing financial aid.
Flex also empowers counselors to seamlessly engage with prospective students across channels like SMS, voice, video, or chat - in one interface. Offering personalized engagement on the right channels fosters trust and increases the likelihood of enrollment.
Golden profiles and AI to support at-risk students
Twilio Segment’s CDP enables your school to unify data from various systems and departments, creating golden student profiles. These profiles provide a 360-degree view of each student, allowing you to personalize student communications and automate key workflows in new ways.
For example, using AI-powered Predictive Traits, institutions can proactively identify students at risk of attrition and intervene at the ideal time to offer additional support. This data-driven approach ensures more students stay on track and graduate.
Modernized phonathon programs increase call pickup and conversion rates
Twilio's Branded Caller ID allows you to announce yourself to alumni with your organization's name, logo, and reason for calling. This recognition increases the likelihood of alumni answering the call and helps you raise more money.
IDC Analyst Spotlight: Building Student-Centric, Digital-First Campus Experiences in Higher Education
Research shows that students are demanding a more modern digital experience and are pressuring institutional leaders to transform the academic experience to increase a student’s chance of academic, personal, and professional success.
Twilio is much more stable than our previous provider. It’s been rock solid since day one and our bill has dropped a third of what it was.
Talk to a Twilio.org education expert
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