Customer Acceleration Fund
Access up to $40,000 in technical expertise to extend the digital reach of your organization.
The 2024 State of Nonprofit Digital Engagement Report showed that nearly 90% of nonprofits agree that digital communications like text messaging, chatbots, voice and video are critical to achieving their missions. Yet, when asked what the challenges are to adopting digital communications - the top two barriers cited are lack of technical talent and insufficient budget.
Twilio.org's Customer Acceleration Fund (CAF) helps nonprofits and the public sector overcome these specific challenges. If selected, our funding is used to increase an organization's technical capacity through consultative services.
Based on the use case, Twilio.org will select the technology partner and will make payments up to $40,000 USD to the technology partner to design and/or implement a solution for your organization's use case, in collaboration with our technology partners.
As part of the Customer Acceleration Fund, honorees will:
- Receive technical consulting services worth up to $40,000 USD
- Be featured in a Q4 Twilio blog as a Customer Acceleration Fund Honoree
Interested? Fill out the form below and a member of our team will contact you within twenty-five (25) business days.
We can't wait to see what you build!
Frequently Asked Questions
While the CAF is a global program, we cannot accept applications from organizations based in countries with comprehensive embargoes/sanctions by the US department of Treasury, such as: Cuba, Iran, North Korea, Syria, and the Crimea Region of Ukraine. Russia and Venezuela are also not eligible due to significant, though not comprehensive sanctions.
Void where prohibited by Law.
Yes, they are! We welcome all nonprofit organizations (501(c)(3) or international equivalent as well as public sector organizations and their international equivalents. Our goal is to bring Twilio to organizations advancing social good—from healthcare and education to social services and humanitarian aid.
Employees and contractors of Twilio, its affiliates, or agents and family members of such employees and contractors are not eligible to participate.
There is no fee to participate in the Customer Acceleration Fund program.
The funds can be directed towards consultative provided by our partner network, with Twilio.org making direct payments to the consultative partner. Funds can also be used for travel for promotional services (e.g. participation in year-end video) which will be booked by Twilio.org team.
Funds cannot be used for Twilio product credits or to purchase other Twilio Services.
Applications are reviewed on a rolling basis throughout 2025.
We have not set a maximum number of organizations to be selected in 2025. Instead, our selections will be driven by the quality and potential of each proposal. We’ll be evaluating entries based on:
- Innovation: How creative and groundbreaking is the proposed use case? Does it offer a transformative approach to the problem?
- Impact: Can the project make a significant difference—reaching and positively affecting at least 1,000 people?
- Repeatability: Is the solution versatile enough to be applied to different challenges within the nonprofit sector?
Honorees will be able to access up to $40,000 USD worth of technical expertise. Award value will largely depend on the use case but a selected honoree will have a minimum of $5K in technical services from one of our selected partners.
All applicants will be evaluated by a judging panel composed of five (5) Twilio.org team members.
Innovation: How creative and groundbreaking is the proposed use case? Does it offer a new and transformative approach to addressing the problem?
Impact: Will the project make a significant difference? Can it reach and positively impact at least 1000 people?
Repeatability: Is the solution versatile? Can it be applied to different issues within the nonprofit sector effectively?
No, any person can submit a nomination as long as their organization meets the qualifications.