Customer Acceleration Fund
Access up to $25,000 in technical expertise to extend the digital reach of your organization.
The 2024 State of Nonprofit Digital Engagement Report showed that nearly 90% of nonprofits report that digital communications like text messaging, chatbots, voice and video are critical to achieving their missions. Yet, when asked what the challenges are to adopting digital communications - the top two barriers cited are lack of technical talent and insufficient budget.
Twilio.org's Customer Acceleration Fund (CAF) helps nonprofits overcome these specific challenges. If selected, our funding is used to increase an organization's technical capacity through consultative services.
In the inaugural CAF, we are focusing on organizations recognized as 501(c)(3) within the healthcare, education, and humanitarian aid sectors that want to work with Twilio.org and its network of 30+ technology partners to bring their digital initiatives to life.
Based on the use case, Twilio.org will select the technology partner and will make payments up to $25,000 USD to the technology partner to design and/or implement a solution for your organization's use case, in collaboration with our technology partners.
The Customer Acceleration Fund is now closed for 2024. Applications will reopen in February 2025 for the next round of funding to help your organization extend its digital reach. Stay tuned!
Frequently Asked Questions
While the CAF is a global program, we cannot accept applications from organizations based in countries with comprehensive embargoes/sanctions by the US department of Treasury, such as: Cuba, Iran, North Korea, Syria, and the Crimea Region of Ukraine. Russia and Venezuela are also not eligible due to significant, though not comprehensive sanctions.
Void where prohibited by Law.
The purpose is to accelerate the building of nonprofit organizations within the healthcare, education, and humanitarian sectors. At present time, we’re only evaluating applications for these types of nonprofit organizations:
Nonprofit healthcare entity (501(c)(3) or regional equivalent)
Nonprofit higher education (501(c)(3) or regional equivalent)
Any public benefit nonprofit (501(c)(3) or regional equivalent) within humanitarian sector
Employees and contractors of Twilio, its affiliates, or agents and family members of such employees and contractors are not eligible to participate.
There is no fee to submit an application or participate in the Customer Acceleration Fund program.
The funds can be directed towards consultative provided by our partner network, with Twilio.org making direct payments to the consultative partner. Funds can also be used for travel for promotional services (e.g. participation in year-end video) which will be booked by Twilio.org team.
Funds cannot be used for Twilio product credits or to purchase other Twilio Services.
Applications are reviewed on a rolling basis throughout 2024.
We have not set a maximum number of organizations to be selected in 2024. Selections will be based on the potential for broad application of the use case.
Honorees will be able to access up to $25,000 USD worth of technical expertise. Award value will largely depend on the use case but a selected honoree will have a minimum of $5K in technical services from one of our selected partners.
All applicants will be evaluated by a judging panel composed of five (5) Twilio.org team members.
Innovation: How creative and groundbreaking is the proposed use case? Does it offer a new and transformative approach to addressing the problem?
Impact: Will the project make a significant difference? Can it reach and positively impact at least 1000 people?
Repeatability: Is the solution versatile? Can it be applied to different issues within the nonprofit sector effectively?
No, any person can submit a nomination as long as their organization meets the qualifications.